• How to be productive in a chaotic environment

    By Damon Brown | 

    Being focused, creative and productive in your ideal work environment can be easy.

    Image result for chaotic workplaceUnfortunately, much of our environment is out of our control. Open-air offices and public areas are clearly a mixed bag, but even working from home or on the road can bring its own challenges.

    If you find yourself struggling to get things done because of what’s going on around you, try these tips to get back to business:

    Work in short sprints
    If the environment is too chaotic for you, then try working in bursts rather than extended periods of time. Focused stretches tend to be more productive than long marathons of work — and that’s true whether you’re in a busy environment or not. Shorter periods also allow you to regain your focus, making you more productive when you return.

    Turn off to tune out
    Turn off any distractions you have within your control, such as instant messenger, texting apps and even your cell phone ringer. You may not be able to tune out all the chaos, but you have a remarkable amount of potential disturbances within your power.

    Get moving
    Consider taking indoor meetings on the road, even if it’s just for a brief walk. In fact, walking meetings can be even more productive than traditional ones because the physical motion stimulates your brain.

    Go with the flow
    Lastly, try to follow the natural wave of the environment. Save phone calls for when the noise dies down, do lighter work when the chaos rises and perhaps even table the most important tasks for a later time.

  • 7 habits for stress-free business travel

    By Peter Economy | 

    While the jet-setting business life is often romanticized in Hollywood films, the reality of business travel is often quite different. Late flights, canceled flights, overbooked airplanes, lousy food, long lines, lost hotel reservations, nonexistent taxicabs, and all sorts of similar problems are something every business traveler has experienced at least once in his or her life.

    And there’s one thing you can be sure of: All these travel troubles lead to an awful lot of anxiety and stress.

    The good news is there are many ways you can make your business travel less stressful. Give the following a try and see if your next trip isn’t a whole lot more relaxing — and enjoyable.

    1. Take advantage of flight alerts.
    Finally, a smartphone notification that’s actually useful: Travel alerts about flight delays or changes can help you avoid frustration at the airport and make your travel experience more enjoyable. Just last week I received an alert from Southwest Airlines that my son’s flight was going to be canceled because of bad weather in Chicago. As a result, I was able to immediately book him on a different flight for the same day before it sold out.

    2. Avoid Monday morning flights. 
    Don’t let yourself get a case of the Mondays. Mondays are, in general, a notoriously bad day to fly because every other businessperson in the world is trying to get somewhere on the same day. Try a Tuesday or Wednesday flight instead and enjoy a less-stressful airport and travel experience.

    3. Keep an eye on the bottom line.
    There are plenty of apps and online services available now to book flights, hotels, rental cars and more at the lowest possible costs — use them! And if you travel often enough, find a good corporate travel agent you can trust to get you the best possible deals.

    4. Ship your baggage. 
    Carrying a suitcase through the airport and then having to wait for it at baggage claim (and wondering if it’ll actually arrive) can be an unwanted and unnecessary pain. Avoid this headache by using a baggage shipping company that will ship your luggage to your destination (and back home). No more schlepping your heavy bags through the airport terminal and trying to jam them into an already-packed overhead storage space on the plane.

    5. Give yourself extra time between connections — and in the airport.
    I’m a huge fan of arriving at the airport at least an hour before my flight is supposed to take off to allow plenty of time to get through security and deal with any last-minute delays or disruptions. It beats worrying about missing your flight. I also make sure I have at least an hour or more between connections (more is better) in case my arriving flight is late. The last thing I want to do is run from one end of an airport to the other hoping I’m going to make my flight.

    6. Make your health and well-being a priority.
    Eat a healthy meal before you arrive at the airport and avoid buying junky candy and snacks in the gift shop. Most airports now have carry-on food options that are way healthier than anything you’ll be able to buy on your flight. Avoid people who are obviously sick — and use hand sanitizer liberally.

    7. Don’t forget to hydrate.
    Drinking water is something we may forget to do while we’re running around an airport trying to catch a flight, but we all need plenty of water to feel at our best. Drink at least eight 8-ounce glasses of water a day. You’ll feel refreshed while everyone else is irritable.

  • The Best-Kept Secrets of Exceptional Leaders (No. 5 Is Key)

    Article | Accountability Insights

    by  | Aug 22, 2017

    Leaders who have the most impact know how to hold others accountable. But how? Here are five secrets they know (and you probably don’t).
    Image result for leadership accountability

    Read the original article published on Inc. Magazine: The Best-Kept Secrets of Exceptional Leaders (No. 5 Is Key)

    Accountability gives impetus to greater results. Getting accountability right can transform a culture of sarcasm and finger-pointing to a culture of empowerment where employees are eager to take ownership over problems. The more empowered and engaged employees are, the more results a company achieves. It’s that simple.

    Or so it seems. In a comprehensive workplace accountability study conducted by Partners In Leadership of over 40,000 workers across industries, seventy-two percent of people we surveyed said they were holding people accountable, but rarely with success. Fifty percent said they disliked accountability because they did not know how to implement it effectively.

    Too often, leaders don’t know what accountability looks like, much less how to implement accountability in an organization. That’s why we’re revealing the best-kept secrets that exceptional leaders use to identify the characteristics of an accountable culture, elevate accountability from a buzzword to a business philosophy, drive greater ownership for achieving the desired results, and ultimately create a more productive, happier workforce.

    Here’s how you set your team on the path to greater accountability–and greater results.

    1. Set clear expectations.

    Achieving results requires clarity around expectations and outcomes–so it’s on you as a leader to affirm (and reaffirm) that everyone understands what they need to do to achieve success.

    If employees are not following through on their obligations, a simple place to begin is to clarify expectations. Make sure your expectations identify the measurable outcomes that need to be achieved and by when. Check in regularly to ensure that your team is on track.

    When unforeseen obstacles arise, as they always do, encourage employees to communicate openly and proactively. And be realistic about what your employees can handle. Avoid overburdening your team to get the results you want, when you want them.

    2. Measure and report progress.

    Be transparent and open when measuring and reporting progress. Eighty-five percent of respondents to our survey indicated that they did not even understand their organization’s Key Results. Tie your expectations to your organization’s Key Results. Make sure employees can connect what they do everyday to the organization’s Key Results. While priorities are always changing, it’s important that employees understand why–and that you give them ample time to make the necessary adjustments. Remind them that a change in priorities doesn’t mean a change in the Key Results that define success for the organization.

    3. Give and receive feedback.

    Keeping the feedback loop open is also crucial to great leadership. It’s easy to fall into the trap of giving feedback only when something goes wrong, but that conditions employees associate feedback with failure or punishment. Given this negative association, it’s no surprise that only 20% of survey respondents indicated that they actively seek and offer feedback. Instead, give feedback when things are going right as often as when things are not going right. And always ask for feedback as often as you give it.

    4. Encourage risk taking.

    Collaboration and innovation is fostered in an environment where risk-taking is encouraged–even when a project or action isn’t guaranteed to succeed. In too many organizations, the fear of punishment strongly deters risk-taking. Only 20% of survey respondents saw risk-taking as a strength and more than half of organizations admit to playing the “blame game” when something goes wrong.

    Sometimes the only way to achieve success is to take risks along the way. Strive to build a culture of trust, collaboration, and transparency by letting employees take risks and learn from failures. Encourage employees to engage in creative problem-solving so they can learn what it feels like to overcome obstacles together.

    5. Inspire employees to take ownership.

    Accountability is all about ownership. But 81% of our survey respondents cited an inability to follow through on commitments as the biggest problem they experienced with coworkers. An employee who skirts his responsibilities, letting others pick up the slack, does little to encourage a proactive, dynamic company culture.

    Keep employees focused by ensuring that everyone is on board with the organization’s Key Results. Recognize those who regularly follow through on commitments, as well as those who take accountability when they fail to hit a deadline. Praise employees who take initiative beyond their everyday tasks by asking, “What else can I do?”

    Greater results start here

    Of the thousands of people we surveyed, nearly 90% agreed that they needed to do a better job holding their employees accountable for specific outcomes — and that if they failed to do so, it would affect their ability to get results for the organization. As a leader, foster a culture of accountability in which employees:

    • Take deadlines seriously and communicate consistently
    • Feel personally responsible to the organization to complete tasks on time
    • Are comfortable giving and receiving feedback
    • Confront obstacles creatively and collaboratively
    • Take ownership and ask, “What else can I do?”

    For more information on how to achieve a Culture of Accountability in your organization, check out our Accountability Builder training and consulting programs.

  • Laughter is the Best Medicine

    The Health Benefits of Humor and Laughter

    Women laughing togetherSure, it’s fun to share a good laugh. But did you know it can actually improve your health? It’s true: laughter is strong medicine. It draws people together in ways that trigger healthy physical and emotional changes in the body. Laughter strengthens your immune system, boosts mood, diminishes pain, and protects you from the damaging effects of stress. As children, we used to laugh hundreds of times a day, but as adults life tends to be more serious and laughter more infrequent. By seeking out more opportunities for humor and laughter, though, you can improve your emotional health, strengthen your relationships, find greater happiness—and even add years to your life.

    Why is laughter the sweetest medicine for mind and body?

    Laughter is a powerful antidote to stress, pain, and conflict. Nothing works faster or more dependably to bring your mind and body back into balance than a good laugh. Humor lightens your burdens, inspires hopes, connects you to others, and keeps you grounded, focused, and alert. It also helps you to release anger and be more forgiving.

    With so much power to heal and renew, the ability to laugh easily and frequently is a tremendous resource for surmounting problems, enhancing your relationships, and supporting both physical and emotional health. Best of all, this priceless medicine is fun, free, and easy to use.

    Laughter is good for your health

    Laughter relaxes the whole body. A good, hearty laugh relieves physical tension and stress, leaving your muscles relaxed for up to 45 minutes after.

    Laughter boosts the immune system. Laughter decreases stress hormones and increases immune cells and infection-fighting antibodies, thus improving your resistance to disease.

    Laughter triggers the release of endorphins, the body’s natural feel-good chemicals. Endorphins promote an overall sense of well-being and can even temporarily relieve pain.

    Laughter protects the heart. Laughter improves the function of blood vessels and increases blood flow, which can help protect you against a heart attack and other cardiovascular problems.

    Laughter burns calories. OK, so it’s no replacement for going to the gym, but one study found that laughing for 10 to 15 minutes a day can burn about 40 calories—which could be enough to lose three or four pounds over the course of a year.

    Laughter lightens anger’s heavy load. Nothing diffuses anger and conflict faster than a shared laugh. Looking at the funny side can put problems into perspective and enable you to move on from confrontations without holding onto bitterness or resentment.

    Laughter may even help you to live longer. A study in Norway found that people with a strong sense of humor outlived those who don’t laugh as much. The difference was particularly notable for those battling cancer.

    Physical health benefits of laughter

    • Boosts immunity
    • Lowers stress hormones
    • Decreases pain
    • Relaxes your muscles
    • Prevents heart disease

    Mental health benefits of laughter

    • Adds joy and zest to life
    • Eases anxiety and tension
    • Relieves stress
    • Improves mood
    • Strengthens resilience

    Social benefits of laughter

    • Strengthens relationships
    • Attracts others to us
    • Enhances teamwork
    • Helps defuse conflict
    • Promotes group bonding

     

    Laughter helps you stay mentally healthy

    Laughter makes you feel good. And the good feeling that you get when you laugh remains with you even after the laughter subsides. Humor helps you keep a positive, optimistic outlook through difficult situations, disappointments, and loss.

    More than just a respite from sadness and pain, laughter gives you the courage and strength to find new sources of meaning and hope. Even in the most difficult of times, a laugh–or even simply a smile–can go a long way toward making you feel better. And laughter really is contagious—just hearing laughter primes your brain and readies you to smile and join in the fun.

    The link between laughter and mental health

    Laughter stops distressing emotions. You can’t feel anxious, angry, or sad when you’re laughing.

    Laughter helps you relax and recharge. It reduces stress and increases energy, enabling you to stay focused and accomplish more.

    Laughter shifts perspective, allowing you to see situations in a more realistic, less threatening light. A humorous perspective creates psychological distance, which can help you avoid feeling overwhelmed and diffuse conflict.

    Laughter draws you closer to others, which can have a profound effect on all aspects of your mental and emotional health.

     

    Laughter brings people together and strengthens relationships

    There’s a good reason why TV sitcoms use laugh tracks: laughter is contagious. You’re many times more likely to laugh around other people than when you’re alone. And the more laughter you bring into your own life, the happier you and those around you will feel.

    Sharing humor is half the fun—in fact, most laughter doesn’t come from hearing jokes, but rather simply from spending time with friends and family. And it’s this social aspect that plays such an important role in the health benefits of laughter. You can’t enjoy a laugh with other people unless you take the time to really engage with them. When you care about someone enough to switch off your phone and really connect face to face, you’re engaging in a process that rebalances the nervous system and puts the brakes on defensive stress responses like “fight or flight.” And if you share a laugh as well, you’ll both feel happier, more positive, and more relaxed—even if you’re unable to alter the stressful situation itself.

    How laughing together can strengthen relationships

    Shared laughter is one of the most effective tools for keeping relationships fresh and exciting. All emotional sharing builds strong and lasting relationship bonds, but sharing laughter also adds joy, vitality, and resilience. And humor is a powerful and effective way to heal resentments, disagreements, and hurts. Laughter unites people during difficult times.

    Humor and playful communication strengthen our relationships by triggering positive feelings and fostering emotional connection. When we laugh with one another, a positive bond is created. This bond acts as a strong buffer against stress, disagreements, and disappointment. Using humor and laughter in relationships allows you to:

    Be more spontaneous. Humor gets you out of your head and away from your troubles.

    Let go of defensiveness. Laughter helps you forget resentments, judgments, criticisms, and doubts.

    Release inhibitions. Your fear of holding back and holding on are set aside.

    Express your true feelings. Deeply felt emotions are allowed to rise to the surface.

    Use humor to resolve disagreements and tension in your relationship

    Laughter is an especially powerful tool for managing conflict and reducing tension when emotions are running high. Whether with romantic partners, friends and family, or co-workers, you can learn to use humor to smooth over disagreements, lower everyone’s stress level, and communicate in a way that builds up your relationships rather than breaking them down.

     

    How to bring more laughter into your life

    Laughter is your birthright, a natural part of life that is innate and inborn. Infants begin smiling during the first weeks of life and laugh out loud within months of being born. Even if you did not grow up in a household where laughter was a common sound, you can learn to laugh at any stage of life.

    Begin by setting aside special times to seek out humor and laughter, as you might with working out, and build from there. Eventually, you’ll want to incorporate humor and laughter into the fabric of your life, finding it naturally in everything you do.

    Here are some ways to start:

    Smile. Smiling is the beginning of laughter and like laughter, it’s contagious. When you look at someone or see something even mildly pleasing, practice smiling. Instead of looking down at your phone, look up and smile at people you pass in the street, the person serving you a morning coffee, or the co-workers you share an elevator with. Notice the effect this has on others.

    Count your blessings. Literally make a list. The simple act of considering the good things in your life will distance you from negative thoughts that are a barrier to humor and laughter. When you’re in a state of sadness, you have further to travel to get to humor and laughter.

    When you hear laughter, move toward it. Sometimes humor and laughter are private, a shared joke among a small group, but usually not. More often, people are very happy to share something funny because it gives them an opportunity to laugh again and feed off the humor you find in it. When you hear laughter, seek it out and ask, “What’s funny?”

    Spend time with fun, playful people. These are people who laugh easily–both at themselves and at life’s absurdities–and who routinely find the humor in everyday events. Their playful point of view and laughter are contagious. Even if you don’t consider yourself a lighthearted, humorous person, you can still seek out people who like to laugh and make others laugh. Every comedian appreciates an audience.

    Bring humor into conversations. Ask people, “What’s the funniest thing that happened to you today? This week? In your life?”

    Simulated laughter

    So, what do you do if you really can’t “find the funny”? Believe it or not, it’s possible to laugh without experiencing a funny event—and simulated laughter can be just as good for you as the real thing. It can even make exercise more fun and more productive. A Georgia State University study found that incorporating bouts of simulated laughter into an exercise program helped improve older adults’ mental health as well as their aerobic endurance. Plus, hearing others laugh, even for no apparent reason, can often trigger genuine laughter.

    To add simulated laughter into your own life, search for laugh yoga or laugh therapy groups. Or you can start simply by laughing at other people’s jokes, even if you don’t find them funny. It will make both you and the other person feel good, draw you closer together, and who knows, may even lead to some spontaneous laughter.

    Creating opportunities to laugh

    • Watch a funny movie, TV show, or YouTube video
    • Invite friends or co-workers to go to a comedy club
    • Read the funny pages
    • Seek out funny people
    • Share a good joke or a funny story
    • Check out your bookstore’s humor section
    • Host game night with friends
    • Play with a pet
    • Go to a “laughter yoga” class
    • Goof around with children
    • Do something silly
    • Make time for fun activities (e.g. bowling, miniature golfing, karaoke)

     

    Tips for developing your sense of humor

    An essential ingredient for developing your sense of humor is to learn to not take yourself too seriously and laugh at your own mistakes and foibles. As much as we’d like to believe otherwise, we all do foolish things from time to time. Instead of feeling embarrassed or defensive, embrace your imperfections. While some events in life are clearly sad and not opportunities for laughter, most don’t carry an overwhelming sense of either sadness or delight. They fall into the gray zone of ordinary life—giving you the choice to laugh or not. So choose to laugh whenever you can.

    How to develop your sense of humor

    Laugh at yourself. Share your embarrassing moments. The best way to take yourself less seriously is to talk about times when you took yourself too seriously.

    Attempt to laugh at situations rather than bemoan them. Look for the humor in a bad situation, and uncover the irony and absurdity of life. When something negative happens, try to find a way to make it a humorous anecdote that will make others laugh.

    Surround yourself with reminders to lighten up. Keep a toy on your desk or in your car. Put up a funny poster in your office. Choose a computer screensaver that makes you laugh. Frame photos of you and your family or friends having fun.

    Remember funny things that happen. If something amusing happens or you hear a joke or funny story you really like, write it down or tell it to someone else to help you remember it.

    Don’t dwell on the negative. Try to avoid negative people and don’t dwell on news stories, entertainment, or conversations that make you sad or unhappy. Many things in life are beyond your control—particularly the behavior of other people. While you might think taking the weight of the world on your shoulders is admirable, in the long run it’s unrealistic and unhealthy.

    Find your inner child. Pay attention to children and try to emulate them—after all, they are the experts on playing, taking life lightly, and laughing at ordinary things.

    Don’t go a day without laughing. Think of it like exercise or breakfast and make a conscious effort to find something each day that makes you laugh. Set aside 10 to 15 minutes and do something that amuses you. The more you get used to laughing each day, the less effort you’ll have to make.

    Using humor to overcome challenges and enhance your life

    The ability to laugh, play, and have fun with others not only makes life more enjoyable but also helps you solve problems, connect with others, and be more creative. People who incorporate humor and play into their daily lives find that it renews them and all of their relationships.

    Life brings challenges that can either get the best of you or become playthings for your imagination. When you “become the problem” and take yourself too seriously, it can be hard to think outside the box and find new solutions. But when you play with the problem, you can often transform it into an opportunity for creative learning.

    Playing with problems seems to come naturally to children. When they are confused or afraid, they make their problems into a game, giving them a sense of control and an opportunity to experiment with new solutions. Interacting with others in playful ways helps you retain this creative ability.

    Here are two examples of people who took everyday problems and turned them around through laughter and play:

    Roy, a semi-retired businessman, was excited to finally have time to devote to golf, his favorite sport. But the more he played, the less he enjoyed himself. Although his game had improved dramatically, he got angry with himself over every mistake. Roy wisely realized that his golfing buddies affected his attitude, so he stopped playing with people who took the game too seriously. When he played with friends who focused more on having fun than on their scores, he was less critical of himself. Now golfing was as enjoyable as Roy hoped it would be. He scored better without working harder. And the brighter outlook he was getting from his companions and the game spread to other parts of his life.

    Jane worked at home designing greeting cards, a job she used to love but now felt had become routine. Two little girls who loved to draw and paint lived next door. Eventually, Jane invited the girls in to play with all the art supplies she had. At first, she just watched, but in time she joined in. Laughing, coloring, and playing pretend with the little girls transformed Jane’s life. Not only did playing with them end her loneliness and boredom, it sparked her imagination and helped her artwork flourish. Best of all, it rekindled the playfulness and spark in Jane’s relationship with her husband.

    As laughter, humor, and play become an integrated part of your life, your creativity will flourish and new opportunities for laughing with friends, coworkers, acquaintances, and loved ones will occur to you daily. Laughter takes you to a higher place where you can view the world from a more relaxed, positive, and joyful perspective.

    Resources and references

    Laughter Therapy – Guide to the healing power of laughter, including the research supporting laughter therapy. (Cancer Treatment Centers of America)

    Laugh Lots, Live Longer – Details Norwegian study that found having a strong sense of humor may extend life expectancy. (Scientific American Mind)

    Laughter-Based Exercise Program for Older Adults has Health Benefits – Research that shows the health benefits of simulated laughter. (Georgia State University)

    No joke: Study finds laughing can burn calories – Outlines a small study that found laughing raises energy expenditure and increases heart rate enough to burn a small amount of calories. (Vanderbilt University Medical Center)The Benefits of Laughter – Article on the social benefits of laughter and the important role it plays in the relationships between people. (Psychology Today)

    The Science of Laughter – Psychologist and laughter researcher Robert Provine, Ph.D., explains the power of laughter, humor, and play as social tools. (Psychology Today)

    Humor in the Workplace – Series of articles on using humor in the workplace to reduce job stress, improve morale, boost productivity and creativity, and improve communication. (Laughter Remedy)

     

    Authors: Lawrence Robinson, Melinda Smith, M.A., and Jeanne Segal, Ph.D. Last updated: March 2018.

  • Take it down a notch: How to spot and diffuse workplace stress

    By Jeanne Reynolds | 

    If only our co-workers were more like cartoon characters (well, some are, but that’s a story for another day). It would be easy to see who’s stressed to the max and about to blow: the wide glassy stare, hair and clothes in knots, maybe some smoke rising from the brain.

    Outside the comics page, it’s a little harder to tell who’s an unexpected deadline away from becoming total toast. But there are common signs that point to a stressed employee. The key is noticing changes in normal behavior.

    If you spot any of these telltale signs in a colleague, friend or family member — or maybe yourself — it may be time to step in and offer help.

    • Looking unusually tired or unkempt
    • Making mistakes or exhibiting forgetfulness
    • Being unusually indecisive or making poor decisions
    • Moodiness – tearful or angry
    • Overly sensitive to criticism (out of the ordinary)
    • Working longer hours or often late
    • Not participating in meetings or conversations
    • Missing deadlines and goals
    • Frequent colds or infections
    • Skin irritation or rashes
    • Excessive sweating

    While this isn’t a complete list, and these symptoms are not exclusive to stress reactions, the sudden onset or presence of many of these could indicate an individual is experiencing difficulties that need attention.

    “Being able to identify a change or sudden shift in behavior or overall mood can certainly point to a person experiencing significant stress,” Michelle Jackson said. “And often, just asking if a person is okay or if they need anything helps someone acknowledge something is wrong and they need help.”

    How to help
    Here are some practical steps you can take to help a stressed colleague:

    • Talk to the person privately if you feel comfortable doing so, or alert your manager. Stick to what you’ve observed and avoid assuming what’s causing it.
    • Offer your support and assistance temporarily take on additional duties if you’re able.
    • Remind the person of other resources that might be available, such as your company’s employee assistance program or HR staff.
    • Invite the person to take a walking break with you, or hold a walking meeting. Exercise is a great way to manage stress and open creative channels.
    • Laugh together. Laughter has a slew of health benefits, including elevating moods.