Category: Trending Articles

  • What You Eat May Be Messing With Your Anger Management

    Trans Fats Linked to Temper Flares Cutting out unhealthy foods may actually make you a nicer person. New research suggests eating trans fats can lead to aggression and irritability. By Jaimie Dalessio Clayton We know trans fats are bad for your waistline and your heart, but they may also be messing with your anger management, according…

  • 10 Ways to (Actually, Finally) Improve Company Culture

    10 Ways to Actually, Finally Improve Company Culture Arianna Huffington Sep 21, 2017 IDEAS Huffington is founder and CEO of Thrive Global.   There are endless truisms about the importance of company culture — so many that the idea of a strong culture has become a cliché. We often just nod our heads and move…

  • Putting Servant Leadership into Action

    DECEMBER 23, 2015 / KEN BLANCHARD Over the years, I’ve written a lot about servant leadership. I was recently reviewing Ken Jennings and John Stahl-Wert’s book The Serving Leader (Berrett-Koehler, 2003 and 2016) when I realized how much I like the term serving leader—it makes the point that leadership is about doing something, it’s not just a philosophy. When you…

  • How We Lead – Servant Leadership

    Hello, My Name is Ken—and I’m an Egomaniac JUNE 22, 2016 / KEN BLANCHARD I want to share a method for getting your ego out of the way and clear your path to becoming a servant leader. There are two sides of the human ego that can cause trouble. One is false pride—when you think more of yourself…

  • 7  Customer Support Responses to Avoid

    by: Margaret Wood, Freelancer One of the first things that companies introduce customer support personnel to is:  try to put yourself in your customer’s shoes. Why? When people call Customer Support, it’s for one of two reasons: They need help with a problem They have a question In either case, they have reached a level…